Sharjah24: The Sharjah Department of Public Works (SDPW) celebrated World Quality Day by hosting a workshop titled "Excellence in Services - An Institutional Vision," aimed at advancing service quality and enhancing organisational performance.
The event gathered employees and specialists to explore best practices in quality and institutional excellence, sharing insights on how to elevate service standards and achieve top customer satisfaction. The workshop emphasised quality as a core component for sustainability and leadership in services, in line with the emirate’s strategic vision and future goals.
Workshop speakers addressed topics such as quality improvement strategies and advanced methods to boost efficiency and productivity, reinforcing service excellence and fostering public confidence. Additionally, successful models and innovative approaches in quality were presented to instill a culture of excellence among staff, empowering them to deliver services that meet and exceed expectations.
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