Mariam Al Mazmi, Director of the Corporate Communication Center, stated that the department has succeeded during the past decades in achieving a complete smart transformation of its services, following the best international practices, which contributes to improving the customers' experience and providing exceptional services that enhance their satisfactory's level by providing direct communication platforms at all times.
She added that the department's top priority is providing high-quality services to all customers by introducing them to the services' requirements and continuously providing updated information.
The updated " Service Guide" includes an overview of the department's strategy, including its vision, mission, and values to meet the needs of customers, its strategic objectives and service cards for 13 services, responding to all enquiries and observations of customers, communicating with them and receiving their suggestions, and providing technical support to government agencies concerning maintenance.
The service cards include a detailed explanation, in steps, for obtaining the services provided, the conditions and requirements, the required documents, the fees, the average duration of service completion, the target customer category, the service delivery channels, and other basic information that the customer needs to obtain the department's services.
The guide is available on the department's website and application.
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