Sharjah24: The Customer Happiness Centre at the Sharjah Department of Public Works (SDPW) completed around 508 transactions during the first quarter of the year, which were submitted by more than 700 clients through virtual means or at the centre’s main building. The completion rate of transactions during the previous year decreased to an average time of no more than 5 minutes per transaction, and the overall satisfaction rate of clients was 100%. The centre also received 921 inbound calls and responded to all 346 inquiries through the website's live chat feature, achieving its goal of zero unanswered calls.
The Sharjah Directorate of Public Works (SDPW) has announced that 27 new companies have registered and 56 have renewed their registration with the department. Additionally, 114 financial payments have been made to companies for completing various projects. The DPW aims to improve the quality of government services, strengthen community partnerships, and provide integrated government services while promoting governance and transparency. The department is committed to developing its customer service as part of its strategic plan, aligning with the vision of His Highness Sheikh Dr Sultan bin Mohammed Al Qasimi, and ensuring the highest quality services. DPW's services are available through its website, mobile app, and direct interaction channels.
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