Sharjah 24: The Sharjah Department of Public Works (SDPW) has organised a specialised training session focused on enhancing communication skills and elevating the quality of service provided to the public.
Aimed at boosting effective communication and fostering prompt, professional responses to client needs, the training brought together employees from various departments within the organisation. The programme emphasised handling diverse situations with professionalism and adopting innovative solutions to challenges.
The session featured interactive workshops and discussions that highlighted global best practices in customer service, showcased real-world scenarios, and offered practical tips to refine communication skills.
The department stated that this initiative aligns with its strategy to achieve institutional excellence by delivering services that meet client expectations while strengthening the internal work environment.
Participants praised the training materials and interactive methods, noting how these tools enriched their knowledge and skills. They expressed enthusiasm about applying the lessons learned to enhance their professional performance.
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