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Specially trained staff will visit beneficiaries in their homes using a fully equipped mobile vehicle to complete necessary transactions on-site. The service targets those whose health conditions hinder mobility, particularly elderly citizens who were previously required to be present in person to update records or complete taxi plate-related paperwork.
Yousef Khamis Mohammed Al Othmani, Chairman of the Sharjah Roads and Transport Authority, said the initiative reflects the authority’s social responsibility and aligns with Sharjah’s vision to be a senior-friendly city. “It’s a shift in how we provide services—going to those who need us instead of waiting for them to come,” he noted.
To qualify, the applicant must provide a medical report confirming their condition and show that no authorised representative is available to act on their behalf. Requests can be submitted by the individual or their first-degree relatives. All paperwork is completed on-site by visiting staff.
SRTA has dedicated a contact line at 600525252 for elderly residents or their relatives to request assistance. The service operates on a flexible schedule to suit users’ needs. This initiative builds on past efforts by SRTA to enhance service efficiency and promote Sharjah’s status as a model age-inclusive city.