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This project is aligned with the vision of His Highness Sheikh Sultan bin Mohammed bin Sultan Al Qasimi, Crown Prince and Deputy Ruler of Sharjah, and Chairman of the Executive Council, to implement a significant transformation in government services. The objective is to better understand customer needs and expectations, increase satisfaction and trust, and elevate the overall quality of life in Sharjah.
Developing future service models
The workshop, held at the Sharjah Municipality headquarters, focused on developing future models for plan approval and building permit procedures. Key officials in attendance included:
- H.E. Engineer Khalid bin Butti Al Muhairi, Chairman of the Housing Department
- H.E. Omar Khalfan bin Huraimel Al Shamsi, Chairman of the Department of Municipal Affairs
- H.E. Engineer Hamad Jumaa Al Shamsi, Chairman of the Planning and Survey Department
- H.E. Asma Rashid bin Taliah, Secretary-General of the Executive Council
- Sheikh Saud Sultan bin Mohammed Al Qasimi, Director-General of Sharjah Digital Department
- H.E. Obaid Saeed Al Tuniji, Director-General of Sharjah Municipality
The session was also attended by senior officials and representatives from other government departments.
Collaboration to enhance services
The brainstorming sessions brought together a range of managers, specialists, and experts from various departments, alongside representatives from private-sector engineering consultancy firms. Their collective goal was to propose innovative technological and administrative solutions to improve service delivery. The focus was on ensuring a faster, more accurate process for plan approval and building permits.
The Sharjah Executive Council Secretariat continues to implement a series of workshops aimed at designing and improving government services across different economic and social sectors. These workshops are conducted following a carefully structured and time-bound approach, aiming to streamline procedures and enhance the customer experience. This ongoing effort is driven by the commitment to continuous improvement, ensuring that customer-focused innovation remains central to government services.