Sharjah Charity Call Centre enhances Community Service

Toll-free number

The call centre is one of the main pillars that contribute to achieving this goal, as it is a vital link between the association and its audience, a toll-free number (80014), which is a direct and free means of communication that allows the public to access Sharjah Charity International services without any additional costs.

Multi-lingual service

This service has been designed to be convenient and accessible to all, by providing employees who are fluent in several languages, including Arabic, English, and Urdu, which ensures effective communication with different segments of society, making it easier for everyone to access the support they need.

Accurate and efficient services

To enhance the ability to measure customer satisfaction, telephone surveys were conducted with 104 random customers, and 99 customers expressed their complete satisfaction with their experience with the call centre, which reflects the great success achieved by the centre in providing distinguished services characterised by efficiency and accuracy, and confirms that high quality is a key criterion in the center’s interaction with the public.

This success demonstrates the commitment of Sharjah Charity International to develop and improve its services to fully meet the needs of all customers.

In this context, Mohammed Ibrahim bin Nassar, Director of the Corporate Communications and Marketing Department at Sharjah Charity International, stated that the call centre is a fundamental pillar in the association’s strategy to provide the best possible service. Achieving such a high satisfaction rate is evidence of the high efficiency of our employees, who work hard to meet all customer needs via the toll-free number 80014, which allows everyone to communicate smoothly and effectively.

Spreading the culture of giving

Bin Nassar added that the role of the call centre is embodied in facilitating the association’s services in a comprehensive manner, as customer inquiries are answered and they are directed to the relevant association departments with ease. This service also contributes to facilitating donations through direct and rapid interaction with those wishing to contribute to the association’s charitable projects, which enhances opportunities to spread the culture of giving and cooperation among all segments of society.