Sharjah 24: The Sharjah Electricity, Water, and Gas Authority (SEWA) saw a considerable increase in customer involvement with its digital services in 2023.
This demonstrates the authority's unique digital transformation journey and its success in providing new and advanced services that fulfil customers' demands at any time and from any location, with convenience and security.
Hussein Al Askar, Director of the Customer Service Department at the Sharjah Electricity, Water, and Gas Authority, stated that the authority has implemented a proactive and integrated plan to meet customer expectations, utilising cutting-edge technologies to enhance the customer experience and provide a model of value-added digital services.
From August 2023 to December 2023, the authority recorded over 55,134 digital transactions using the new SAP system. The management of customer service, as well as the processing of service requests and complaints, were automated through the authority's website and smart application, resulting in 98% efficiency.
He went on to say that the authority's development goal for customer service management in 2023 included training all customer service department staff to serve at least 600 consumers per day with ease and speed.
The authority offers a "Bill Payment" service through a variety of channels, including the smart authority app, its website, Digital Sharjah, and smart and electronic services provided by over 20 banks and financial institutions, as well as ATMs and exchange offices.
The authority received the Senior-Friendly Buildings Award through the Smart Muwailih Customer Service Office as a result of its efforts to improve customer service. This office was recognised as the first government service building in the authority to obtain this honour.
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