Sharjah24: The Customer Happiness Center at the Sharjah Directorate of Public Works (SDPW) completed approximately 764 transactions during the third quarter of 2021, which were submitted to more than 500 staff through virtual communication, or at the Customer Happiness Center in the department's main building.
Affirming the excellence of the department’s services, Maryam Al Mazmi, Director of the Institutional Call Center, indicated that the rate of completed transactions during the past year decreased by an average of time not exceeding 5 minutes per transaction, and the percentage of customers’ satisfaction with the services provided by the Customer Happiness Center reached 100%.
The Director of the Institutional Call Center added that 1,119 incoming calls to the Customer Happiness Center were responded, thus the Center achieves one of its goals by recording zero unanswered calls.
She stated that the department seeks to improve the quality of government services, enhance community partnership with government agencies and community members, and provide integrated government services.
SDPW continues the "Visual Communication" service aimed at raising the level of communication with strategic partners, consultants' offices, developers and dealers, regarding transactions.
SDPW provides its services through its website www.dpw.sharjah.ae or through its smart application Sharjah DP, in addition to the direct interaction system and the department's main switchboard 065165555.
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