Hussein Al Askar, Deputy Director of the Customer Service Department, explained that in the event that the bill value does not exceed AED1000, payment is allowed without a penalty for a month from the date of issuing the bill, and in the event of non-payment, an amount of AED25 is added as a delay fine. And in the event that the remaining amount does not exceed AED300, no fine is incurred.
He pointed out that subscribers can get to know the full details and history of the reading session they belong to, through the authority’s website or the smart application, and its subscriber service offices, or by contacting the call centre on 991.
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