SM’s strategic London visit to enhance digital capabilities

Empowering employees

Dr Jawaher Al Shehhi, director of the information technology department and leader of the visiting group, stated that the visit demonstrates the municipality's commitment to engaging employees in important visits. The aim of these experiences is to enhance municipal operations, specifically in the areas of digital transformation and AI, which are crucial for establishing proactive measures. Establishing proactive, customer-centric digital services is the goal.

Focus on smart infrastructure

The tour focused on investigating the latest Geographic Information Systems (GIS) technology, demonstrating its significance in decision-making, boosting field service efficiency, and allowing smart and sustainable infrastructure development. The delegation also looked at advanced solutions in digital transformation, artificial intelligence, smart cities, and digital twin modelling—all of which are critical for successful implementation and continual service improvement.

Implementation of innovative systems

Dr Al Shehhi stated that the tour accomplished several objectives, including learning about the most recent GIS applications in urban planning, asset management, and smart services. The team investigated government efforts to integrate GIS with AI and data analytics for everyday operations and policymaking. They also exchanged knowledge with major worldwide GIS firms and investigated collaborative work environments linked to current technologies to improve efficiency and quality, paving the path for more cooperation and the use of innovative digital technology in municipal operations.