SEWA, Sharjah Municipality launch contract authentication service

July 06, 2025 / 12:50 PM

Sharjah24: The Sharjah Electricity, Water, and Gas Authority (SEWA) , in collaboration with Sharjah Municipality, has launched a proactive new service that marks a significant advancement in digital transformation and simplifies procedures. This service activates a direct electronic connection system, allowing for automatic service delivery after the lease contract is authenticated by Sharjah Municipality. This eliminates the need to visit multiple agencies or submit separate requests, streamlining the process into simple and easy steps. This initiative aligns with the authority's strategic vision to enhance service quality and customer satisfaction, adhering to the approved mechanisms of the Sharjah Digital Department and the UAE government's efforts to eliminate bureaucracy.

Enhancing customer experience

Dr Hussein Al-Askar, Director of Customer Service, explained that the authority recently began offering proactive services, such as automatically closing accounts after obtaining a clearance certificate from Sharjah Municipality. Today, this initiative is furthered by launching a service that begins connectivity automatically. A text message will be sent to the new customer detailing the required security deposit, and upon payment, service will be connected directly without any additional requests or intervention from the customer.

Strategic digital integration

Dr Al-Askar emphasised that the Sharjah Electricity and Water Authority continuously works to redesign and simplify procedures in line with the wise vision of Sharjah's government to provide smart and interconnected services. The electronic linkage with Sharjah Municipality represents a strategic step that facilitates the customer journey like never before, saving time and effort while offering a seamless digital experience from contract authentication to automatic service connection. This initiative effectively embodies the authority's vision to improve quality of life and ensure the happiness of all residents in the Emirate of Sharjah, both citizens and expatriates.

Operational efficiency goals

He noted that through this initiative, the Sharjah Electricity and Water Authority aims to enhance operational efficiency, saving time and effort for customers and elevating their experience to unprecedented levels, all in line with the digital transformation objectives of the Sharjah government.