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Dr Hussein Al-Askar, Director of Customer Service, explained that the authority recently began offering proactive services, such as automatically closing accounts after obtaining a clearance certificate from Sharjah Municipality. Today, this initiative is furthered by launching a service that begins connectivity automatically. A text message will be sent to the new customer detailing the required security deposit, and upon payment, service will be connected directly without any additional requests or intervention from the customer.
Dr Al-Askar emphasised that the Sharjah Electricity and Water Authority continuously works to redesign and simplify procedures in line with the wise vision of Sharjah's government to provide smart and interconnected services. The electronic linkage with Sharjah Municipality represents a strategic step that facilitates the customer journey like never before, saving time and effort while offering a seamless digital experience from contract authentication to automatic service connection. This initiative effectively embodies the authority's vision to improve quality of life and ensure the happiness of all residents in the Emirate of Sharjah, both citizens and expatriates.
He noted that through this initiative, the Sharjah Electricity and Water Authority aims to enhance operational efficiency, saving time and effort for customers and elevating their experience to unprecedented levels, all in line with the digital transformation objectives of the Sharjah government.