Sharjah 24: The Sharjah Police General Command, in collaboration with Rafid Automotive Solutions Company, has introduced a new hotline number, 80092, for reporting minor traffic accidents. This initiative aims to streamline traffic services, providing an efficient and customer-friendly process for handling minor traffic incidents, ultimately enhancing overall customer satisfaction.
The launch of 80092 was made at the Communication and Control Centre in the presence of Major General Saif Al Zari Al Shamsi, Commander-in-Chief of Sharjah Police; Brigadier General Dr. Ahmed Saeed Al Naour Director General of Central Operations; Ahmed Juma Al Musharrekh- Chief Officer- RAFID and Vice Chairman of the Committee; Abdulrahman bin Kanoon Al Shamsi, Accident & RSA Department Director at Rafid For Automotive Solutions; and a number of officers and officials from both sides.
During the launch, Major General Saif Al Zari Al Shamsi emphasised that the new number is part of the ongoing efforts of Sharjah Police and Rafid Automotive Solutions to enhance readiness to provide outstanding services to customers as quickly as possible. This initiative aims to improve traffic safety on the emirate's roads and the quality of performance in achieving customer happiness.
Brigadier General Dr. Ahmed Al-Naour praised the efforts of Rafid Company and its positive role in facilitating the process of reporting minor traffic accidents to ensure rapid response, adding that the previous number (80072343) is still activated to receive reports.
Ahmed Juma Al Musharrekh, Chief Officer of Rafid Automative Solutions, said: "The change in Rafid's customer service number comes from our commitment to the continuous development of the quality of services we provide to our customers. We are constantly working on enhancing our readiness, upgrading our equipment, and receiving all feedback and calls from the public around the clock. The company responds to feedback and takes corrective actions to improve our system, handling accidents with high professionalism to reduce the response time for traffic accidents."
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