Eng. Yousef Khamis Al Othmani, Chairman of the SRTA, revealed that the Authority is working in full swing to achieve the highest levels of customer satisfaction, by adopting flexible methods and policies, and modernising the mechanisms for providing services to customers in order to achieve smoothness and speed in implementation, in addition to working on developing the capabilities of customer management by raising the efficiency of functional cadres, by implementing several training workshops and skills refining courses, which will provide them with advanced expertise and activate their mechanisms and capabilities on the practical and personal levels, to be qualified in a way that ensures high productivity that is reflected on the level of service delivered to the public.
The Chairman of the Roads and Transport Authority in Sharjah pointed out that the increase in the number of services received by the Customer Service Department is evidence of the high demand for SRTA’s services, which is seeing remarkable development and continuous interest in improving the level of performance, and gaining the trust and approval of customers towards the services provided.
He added that that the Authority seeks, through its plans and strategies, to adopt work mechanisms aimed at providing innovative solutions that will improve the services provided, and keep pace with digital transformations by raising the efficiency of services and providing them through applications and smart phones with easy and accessible procedures that meet the needs of the clients.
For an optimal experience, please
