Sharjah24: Sharjah Electricity, Water and Gas Authority (SEWA), represented by the Customer Service Department, has obtained 4 ISO certificates, including ISO 23592:2021 in the field of service excellence, as the first government authority in its various sectors in obtaining this certificate in the world by applying all international systems and standards .
The Customer Service Department obtained the ISO 10004:2018 certificate for the Customer Complaints Management System, in addition to obtaining the International Standard Certificate for the ISO 10004:2018 Customer Satisfaction Monitoring and Measurement System and the ISO 10001:2018 Certificate for the Customer Charter Management System to add this achievement to its record of excellence.
His Excellency Abdullah Abdul Rahman Al Shamsi, Executive Director of the Sharjah Electricity, Water and Gas Authority stressed that obtaining 4 international certificates reflects the authority’s continuous efforts in applying the best standards to provide the best services to customers and preparing a specific strategy for resolving customers’ complaints in accordance with a clear charter regulating its commitment towards them.
He explained that the authority is working to implement the vision and directives of His Highness Sheikh Dr. Sultan bin Muhammad Al Qasimi, Supreme Council Member and Ruler of Sharjah, by adopting best practices to develop services and improve performance on an ongoing basis, in order to ensure the highest levels of customer satisfaction with the services provided and to follow the best strategies to implement international standards in all areas of work.
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