Sakina Hassan Hashem, Head of the Customer Happiness Service Department at SSSD, says that more than a year has passed since the launch of the “Drive-Through” service, with 4,268 services provided during 2020 and 2021, which saved a lot of time and effort for the Department and customers.
The Head of the Customer Happiness Service Department added that the “Drive-Through” service provided protection to society members against becoming infected with COVID-19, whereas the customer will not have to step from their car and enter the department and mingle with employees, but rather to submit their request and obtain it within three to five minutes maximum.
Sakina Hassan Hashem said that SSSD could not stop or delay services provided to beneficiaries due to the Corona pandemic, as they are vital and necessary services, and therefore SSSD had to find the appropriate alternative, which is the “Drive-Through” service.
The service is provided by two employees inside the vehicle. The services include: updating the Emirates ID data, obtaining a new or replacing a lost bank card, changing the bank account phone number, completing banking transactions, electronic signature on transactions and receiving a Sanad card.
In the same context, Sakina Hashem said that there are other alternatives that enable the public to obtain a number of services without coming to the Department in person, by communicating with the Customer Happiness Centre through the main channels, by calling the main line service, through the SSSD website www.sssd.shj.ae, or other communication and interaction channels that the department provides to customers, through the department’s accounts on social media.
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