Sharjah24: The Customer Happiness Center at the Sharjah Directorate of Public Works (SDPW) has completed nearly 650 transactions during the 2nd quarter of this year, which were submitted to more than 500 clients through virtual means of communication, or at the Customer Happiness Center in the Directorate's main building.
Commenting on this, Maryam Al Mazmi, Director of the Institutional Call Center, indicated that the rate of completed transactions during the past year decreased by an average of a period of time not exceeding 5 minutes per transaction, and the percentage of customers’ satisfaction with the services provided by the Customer Happiness Center reached 99%, reflecting the success and excellence of the Directorate's services.
The Director of the Institutional Call Center added that 1214 incoming calls to the Customer Happiness Center were answered, as well as various other services that were provided, contributing in achieving the Directorate's goals.
Al Mazmi confirmed the variation of the transactions. She also stated that the Directorate seeks to improve the quality of government services, enhance community partnership between government agencies and community members, provide integrated government services, and deliver services to the community, emphasising the Directorate's keenness to enhance the governance principles and transparency in the SDPW’s work system and its strategic partners.
Maryam Al Mazmi pointed out that the Directorate is always working to develop its services in the field of customer service, as part of its strategic plan and commitment, in line with the vision of His Highness Sheikh Dr. Sultan bin Mohamed Al Qasimi, Supreme Council Member and Ruler of Sharjah, aiming to promote the continuous development of the government work system and the achievement of the best services, enabling it to achieve higher levels of efficiency to facilitate public access to high-quality services.
The Sharjah Directorate of Public Works also announced the launch of the "Visual Communication" service, which aims to raise the level of communication with strategic partners from institutions and departments, consultants' offices, developers and dealers, aiming to enhance coordination and cooperation between all parties benefiting from the SDPW’s services.
For his part, Abdullah Al-Zamani, Head of the Customer Happiness Center, stressed that the SDPW is keen to achieve the vision of the Government of Sharjah through its continuous endeavor to develop its performance by investing the latest technological means and technical capabilities that ensure providing the modern services, contributing in achieving the aspirations of society, customers and our strategic partners.
Al-Zamani added that the "visual communication" system comes in light of the inevitable development towards excellence, and the Sharjah government's pursuit of smart services and harnessing them in the service of society, as well as keeping pace with the development in the global cities.
The SDPW provides its services to customers through its website www.dpw.sharjah.ae or through its smart application Sharjah DP, in addition to the direct interaction system on 065165555.
For an optimal experience, please
