The call centre has been linked to SEWA’s various departments to provide customers with an on the spot, high quality and efficient data and information, in addition to 24/7 follow- up receiving of and responding to reports (water and electricity failures), general and billing inquiries, reports (lighting and maintenance), updating customer data and providing clients with the information and procedures followed in the Authority, as well as coordinating with the competent departments to update the information. The centre, in cooperation with the competent departments, follows up complaints, processes them and responds to customers.
Sharif Abdullah Al Ahmad, Director of the Call Centre Department, stressed that the Authority is constantly seeking to communicate with subscribers, identify their requirements and meet them, in implementation of the directives of His Highness Sheikh Dr. Sultan bin Mohamed Al Qasimi, Supreme Council Member and Ruler of Sharjah, to open around the clock channels of communication with them and deliver them the best services.
Al Ahmad indicated that the Authority’s call centre is a mainstay of communication with subscribers, and the Authority is constantly working to develop it according to the best international standards.
He explained that an intensive training programme had been prepared for the call centre’s employees to train them on the applications and programmes used by the various departments to develop their skills and help them provide the best services to customers, revealing that the centre received 45,353 calls from the beginning of this year until the end of last May.
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