Electricity contractors can now submit the approval files for the operational plans according to the new percentage within the framework of delivering the best services for customers and speedy completion of the procedures for connecting electricity services to buildings, whether residential, commercial, industrial, governmental or agricultural.
Maryam Obaid bin Hashem from SEWA, indicated that the decision achieves the interest of the customers, the Authority and the strategic partners at the same time, and achieves the full completion of the project on time with the time specified for the delivery of services, and avoidance of any delay.
She added that requests are received by e-mail
[email protected] in line with digital transformation and in implementation72 of precautionary measures. The procedures and documents required for these services have been facilitated and the time period for the transaction in the absence of remarks on the plans and payment of fees does not exceed two working days, and approvals will be sent by e-mail.
She indicated that e-mail
[email protected] has been allocated to respond to any inquiries from customers to help them get acquainted with all the details and end their procedures quickly. She added that responding to inquiries is undertaken by a specialised work team that has been qualified and trained to respond quickly and efficiently.
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