The meeting reviewed "Sharjah Customer Experience Improvement Program," along with a presentation of the results of the Services Observatory, the "Mystery Customer" program, and the systems for monitoring and evaluating digital services and service centres; the results showed Sharjah Police’s competence through the provision of 132 services, including 107 digital services and 25 services through customer happiness centres. Customer satisfaction was high: digital services reached 98.5%, while the customer experience in customer happiness centres recorded 99% of satisfaction. The average service takes 1 minute and 5 seconds, and the average waiting time doesn’t exceed 27 seconds.

The Major General praised all the efforts made and the high-quality results achieved, stressing that the performance reflects Sharjah’s future vision.