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The project aims to empower branch managers and grant them the necessary authorities, enhancing institutional efficiency, improving service quality, and increasing customer satisfaction through prompt responses to their needs.
The programmes were held at the University of Al Dhaid in the Central Region and target branch managers of government departments and authorities in the Emirate. They aim to enable managers to prepare and implement operational plans that reflect the unique characteristics and needs of each area, contributing to improved performance in branch management across the Emirate’s cities and regions.
The department implements the project’s programmes across all areas of the Emirate to ensure comprehensive coverage. Programmes are conducted in the Central Region at the University of Al Dhaid and in the Eastern Region at the Oceanic Hotel in Khorfakkan, ensuring that the training benefits reach all administrative leaders in the field.
The project’s programmes include a comprehensive set of training courses covering six main areas, starting with leadership and administrative responsibility. The programme addresses the concept of leadership in government administration, the branch manager’s role as an institutional ambassador, the balance between authority and responsibility, as well as motivation and leading by example.
It also includes a strategic and operational decision-making programme, focusing on decision-making levels and mechanisms, supported by data, information, and practical models for application in branch environments.
The project incorporates a governance and compliance programme, which covers the legal and regulatory framework for government work, compliance and transparency policies, risk management, and the role of reports in supporting sound governance.
The project also includes a performance management and institutional efficiency programme, focusing on key performance indicators for branches, the importance of regular reports in measuring achievement levels, the role of empowerment in service quality, and fostering a culture of continuous performance improvement.
Another component is the best government practices programme, which presents comparative studies from the Government of Sharjah, the UAE, and other countries, demonstrating how to translate best practices into operational procedures within branches and link operational plans to overall strategies.
The project also includes a team management and community engagement programme, focusing on team management skills, building a positive work culture, smart delegation, and strengthening communication with the community, thereby reinforcing trust in local government services.
The implementation of these programmes aligns with the Sharjah Government’s approach to empowering national cadres and enhancing the readiness of administrative leadership to achieve comprehensive development and deliver leading government services across the emirate’s cities and regions.