Sharjah RTA call centre handles 68,000 calls monthly

Rapid response

The call centre has a quick response time— connecting callers to agents within 10 seconds using an automated system. We continuously monitor all bookings to guarantee timely and safe vehicle arrivals. Aside from booking services, the centre is the principal point of contact for public input on transport services, such as cabs and buses, as well as reports of lost items while in transit. Khaleej Times

Diverse services

According to Abdulaziz Al Jarwan, Director of SRTA's Transport Affairs, the facility handles various consumer enquiries about SRTA services in both the road and transportation sectors. It provides various taxi booking options, including normal, family, women-only, disabled vehicles, and electric automobiles. It also handles complaints and suggestions regarding roads and transportation, maintains missing item reports from various means of transportation, and provides information about bus and public transit services. These services cover all cities and regions in the Emirate of Sharjah, including Sharjah City as well as the central and eastern districts, with the goal of ensuring everyone has access to transit and an enjoyable holiday experience.

Modern technologies

SRTA is committed to providing high-quality services that satisfy the changing needs of the emirate's transport consumers, thereby improving overall comfort and safety. To meet customer needs, this commitment means using the newest technological advances and growing the service network. Innovations include the use of chatbot technology to provide rapid responses to enquiries and the "Taxi Tap" system, which allows for easy cab bookings via QR codes. These programs aim to enhance the customer experience and reflect the SRTA's commitment to providing great service at all times, particularly during peak seasons and official holidays.