The certifications encompass ISO 9001:2015 for quality management systems, ISO 10002:2018 for customer complaint management, ISO 10004:2018 for customer satisfaction measurement, and ISO 20121:2012 for sustainable event management.
Iqbal Khan, the Regional Director for Business Assurance in the Middle East at Intertek, awarded the certifications.
This accomplishment arrives as the club gears up for an upcoming sporting season, with the goal of providing a distinctive experience for both participants and attendees. The renewal of these certifications highlights the club’s commitment to improving the quality of its services and delivering an outstanding experience for riders, horse owners, and visitors alike.
The renewal of ISO 20121 highlights the club's commitment to organizing events that prioritize environmental sustainability. The club demonstrates its dedication to customer satisfaction through the renewal of ISO 10002 and ISO 10004, showcasing its capability to effectively manage customer complaints and assess satisfaction levels.
As the new season begins, the Sharjah Equestrian and Racing Club is ready to attract more global participants and visitors, maintaining its position as a top venue for major sporting events.
The renewal of these certifications enhances trust and solidifies the club's role in promoting collaborations and partnerships.
In summary, this achievement signifies the club’s continuous commitment to excellence, providing a professional and secure environment for competitors, and improving the equestrian experience in the Emirate.
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