SEDD renews ISO Certificates of Customer Service

The Department succeeded in renewing the aforementioned certificates after passing the audit stage of all its work procedures, and ensuring that all the conditions and requirements of the quality systems in its various sections are met. This was according to the report issued by the concerned company of standard specifications and the audit results that showed SEDD’s full commitment to the requirements of the administrative system consistent with the aforementioned specification. This reflects its commitment to international quality standards and its concerns to continuously improve the levels and mechanisms of providing its services to all clients in accordance with the best international standards.

HE Hamad Ali Abdalla Al Mahmoud, SEDD Chairman, stated that the continuous development approach and adopting the latest global trends in terms of service quality are at the core of the Department’s strategy, which works to develop the emirate’s economy through planning and providing distinguished services, using qualified human cadres and advanced technical systems according to the highest quality standards.

Also, HE added that the Department’s renewal of ISO certificates is the result of its tireless efforts to achieve customer happiness by providing an environment that pays great attention to them, through adopting the highest levels of quality in the services provided, and by enhancing the Department’s ability to improve its services.

Additionally, SEDD always seeks to achieve the aspirations of its customers by adopting innovative methods and mechanisms that improve the quality of services based on the highest standards of efficiency, and works to apply the latest global technologies in the field of customer service, which enhances the quality of its services.

From his side, Dr. Ahmed Ali Al Ali, Deputy Director of Strategic Planning and Performance Department, stressed that the Department’s success in renewing ISO certificates reflects its application of the best international standards in terms of providing service to customers in accordance with the Customer Service Charter, and that the Strategic Planning and Performance Department works according to the highest standards as one of the basic tools to achieve SEDD’s vision, which is to develop the services provided to customers and strategic partners as well as to adopt the best practices in procedures, quality systems and institutional excellence.