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A key responsibility of an administrative manager is to supervise employees, monitor their work, and evaluate their performance. Thus, providing support and motivation is crucial for managers as they are the primary source of encouragement and guidance for their team. In this regard, His Highness Sheikh Mohammed bin Rashid Al Maktoum says: "Make a team that carries your targets to new levels, give up some authority for them, and raise their ambitions higher."
Effective techniques managers can use to motivate and support their teams include:
Providing employees with various types of support to help them excel. This includes emotional support through gratitude and praise, financial incentives, and technical support through training.
Offering logical and appropriate solutions to problems and encouraging employees to express their opinions and ask questions freely.
Interacting regularly with employees and delivering consistent, timely performance feedback.
On the other hand, the absence of motivational and supportive leadership greatly affects turnover rates. A 2022 McKinsey & Company research on job burnout and attrition revealed that 35% of surveyed employees listed unempathetic, unsupportive, and ineffective managers as a primary reason for leaving.
The role of an administrative manager combines management—organising and leading—with leadership—nurturing and promoting. Managers who excel in their roles not only inspire but also serve as successful role models for their teams. This requires implementing effective organisational strategies, cultivating discipline, efficiently managing multiple tasks, and meeting deadlines promptly.
Managers consistently face diverse decision-making scenarios. To successfully serve enterprise goals, they must:
Apply problem-solving and critical thinking skills to ensure informed decisions that enhance work efficiency.
Stay updated on organisational performance analysis, evaluating strengths, weaknesses, and future potential.
Maintain assertiveness, confidence, and composure to make more rational, low-risk decisions, especially under pressure.
Administrative managers communicate daily with diverse groups in the workplace, including employees, customers, and other managers. They attentively listen to their viewpoints and concerns, providing effective solutions and insights. Successful managers excel in active listening, ensuring they grasp situations from multiple angles by attentively interpreting verbal and non-verbal cues.
Every corporation sets its own goals and vision. Successful administrative leaders are deeply committed to these goals and actively work towards realising them. They ensure employees consistently perform their duties in alignment with the company's goals.
Additionally, great leaders enthusiastically monitor employees' performance, using innovative methods to integrate the company's vision and mission into daily operations. They continuously remind employees of these goals, even in everyday tasks.
There are a variety of skills that assist managers to excel, succeed, and perform their duties effectively, including:
Administrative leaders juggle diverse tasks, requiring adept time management skills to ensure timely project completion, oversee employee performance, and conduct productive meetings, thereby boosting efficiency and productivity.
Administrative leaders frequently encounter diverse challenges necessitating robust problem-solving skills. They must adeptly employ creative, analytical, and critical thinking to identify and implement effective solutions.
Regular communication suffices for basic needs, yet adept communication can yield remarkable results. Administrative leaders must employ diverse means to ensure clarity in conveying their thoughts and instructions to the teams, addressing questions comprehensively. Effective communication encompasses direct methods like speech, body language, as well as indirect approaches such as emails.
Steve Jobs, co-founder of Apple, stated, "Great things in business are never done by one person. They are done by a team of people."
Teamwork enables administrative leaders to manage their teams more effectively, leveraging each member's strengths, addressing weaknesses, and fostering creativity and innovation within the company.
Organisation is crucial for achieving productivity, high-quality work, and efficient goal attainment. It enables administrative leaders to competently manage tasks, prioritise projects, meet deadlines promptly, and swiftly handle unexpected challenges.
Mastering workplace technology significantly enhances labour productivity and efficiency. For example, softwares like Customer Relationship Management (CRM) or Enterprise Resource Planning (ERP) allow leaders to organise and manage their work more effectively than relying on paper files and other traditional methods.
The UAE is dedicated to cultivating effective national leaders across all sectors by enhancing competencies, empowering youth, and equipping them with essential skills through targeted workshops and specialised leadership programs. Key initiatives include the UAE Government Leaders Program (GLP), aimed at fostering leaders capable of driving the UAE's future forward.
Similarly, programs offered by the Mohammed Bin Rashid Center for Leadership Development, provide courses and services designed to prepare future leaders not only in Dubai but also globally.
[1] indeed.com, Key Traits of an Outstanding Administrator
[2] online.ben.edu, Leadership Qualities of a Good Manager
[3] entrepreneur.com, 10 Awesome Tips for Being a Better Leader
[4] indeed.com, 7 Valued Administrative Skills That Can Help Your Career
[5] travelperk.com, The ultimate guide to administrative tasks and duties
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