Engineer Khaled Omar Al Naqbi, Director of the Sharjah Contact Centre said that the rise in the received calls index reflects the Centre’s ongoing development efforts, pointing to the cooperation and partnership programmes in outsourcing the contact centres of institutions in Sharjah Government, within the Centre’s plans to support government entities in Sharjah, which requires quick response, dealing with calls and inquiries, and understanding the customer’s needs.
Engineer Khaled Omar Al Naqbi stressed the keenness of the Sharjah Contact Centre to develop the work mechanism of the Operations Department team responsible for answering incoming calls; collecting information; updating and issuing reports to government entities contracting with the centre; enhancing cooperation; and exchanging opinions and proposals with government departments to develop the system of services provided to the public; in addition to involving customer service employees in workshops and specialised training courses in the contact centre sector to improve the quality of performance.
Al Naqbi added that the centre focuses on providing integrated solutions with high quality, noting that a team has been allocated to work hand in hand with government entities in Sharjah to serve the public in record time.
The Sharjah Contact Centre continues to work on a 24/7 system to receive customer calls around the clock, 7 days a week and on official holidays via multiple means of communication, which contributes to providing more support to government institutions and their directions in enhancing their communication with members of society and identifying their needs.
The Sharjah Contact Centre of SGMB is the main pillar and first gateway to the government services information pool in the Emirate of Sharjah, and provides information on services offered by Sharjah government entities to more than 400 government entities in different regions of the Emirate.
The centre responds to public inquiries related to the most prominent events, activities, offers, and most prominent tourist destinations, through an integrated package and a diverse communication system that facilitates customers’ access to information in the easiest ways and in record time, and responds quickly to various inquiries, so that the centre enhances its effective role in supporting the development efforts of the Emirate of Sharjah.
The centre receives inquiries through multiple communication channels, toll-free number 80080000 inside of the UAE and +9719208333 outside of the UAE, SMS 3935, email
[email protected], and social media Sharjahcontactcentre
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