Mohammed Abdullah, Director of the Authority's Call Center Department, explained that the changes came within the wise vision of His Highness Sheikh Dr. Sultan bin Muhammad Al Qasimi, Supreme Council Member and Ruler of Sharjah, to improve significantly the level of services provided to the clients.
He explained that the center would provide a range of services to the public, including bill inquiries, receiving complaints, cooperating with competent departments, requesting customer data updates, providing customers with information and procedures, and facilitating the guidelines and requirements of customers.
The 991 number is set for emergency cases, 24/7, such as water leaks, electricity failures in public places, and fire reports.
Mohammed Abdullah added that SEWA reinforced the centre with specialised cadres. The center has units to measure quality, record, and monitor all calls.
He added that the center received 102,328 calls and messages from January 2022 until the end of June 2022, with a customer satisfaction rate of 93%.
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