Sharjah24: The Customer Service Department of the Sharjah Electricity, Water and Gas Authority (SEWA) organised a training programme entitled Excellence in Customer Service, in which employees of all customer service centers participated, as part of the procedures for implementing the quality standards ISO 23592: 2021 (Excellence in Service) and within the Authority’s strategy to develop employees’ skills, which contributes to developing Performance, providing the best services to customers, enhancing competitive capabilities and achieving goals.
Hamid Taher Al Hajj, Director of Customer Service Department, stressed that the authority focuses on developing the skills of human cadres and providing the best services to subscribers by providing the best specialised training programmes for employees to develop and develop human cadres to achieve the maximum possible benefit from the training programmes.
He pointed out that the authority is constantly working on developing subscriber service centers and qualifying its employees to provide advanced electronic services and deal with the masses according to the best modern methods. In addition, it works to provide all material capabilities and modern devices in subscriber service centers to ensure quality and accuracy in all transactions.
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