Sharjah24: The Customer Happiness Center at the Sharjah Department of Public Works (SDPW) completed approximately 1625 transactions during the first quarter, which were submitted to more than 700 auditors through virtual means of communication or at the Customer Happiness Center in the department’s main building.
Maryam Al Mazmi, Director of the Institutional Call Center, indicated that the rate of completed transactions during the past year decreased at an average period of time not exceeding 5 minutes per transaction, and the overall customer satisfaction rate for the department reached 92%, which confirms the success and excellence of the department's services. In addition, 1663 incoming calls to the Customer Happiness Center were answered, so that the center achieved one of its goals by achieving zero unanswered calls, in addition to the receipt of 438 inquiries and questions through the direct interaction feature on the website, and all of them were answered.
Al Mazami emphasised that the transactions varied between renewing companies or registering a new company and applying for territorial settlements in some areas of the resource (Al Suyoh) in addition to requests for payments and letters received from government and private agencies.
The department provides its services to customers via its website www.dpw.sharjah.ae or via its smart app Sharjah DPW, in addition to the direct interaction system and the department's main operator 065165555.
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