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"VIP, Fast lanes" achieve 90% of SP's customer satisfaction

January 23, 2021 / 1:20 PM
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Sharjah24: The "VIP and Fast Lane" service, which was launched by the Licensing Department of Vehicles and Drivers of the Sharjah Police (SP) General Headquarters, in cooperation with the "Tasjeel" village six months ago, for checking and renewing vehicles, has achieved great success and praise by dealers, achieving a satisfaction rate of more than 90%, by paying the inspection fees without the need to leave it within 5 minutes.
 Lt. Col. Mohammad Ahmad Al Mehrizi, Head of the Technical Inspection Department at Sharjah Police, said that this service came within the leadership’s endeavor to develop its services and provide an integrated manner that satisfies the customers, while preserving their health and safety when they receive it, as it reduced congestion inside the transaction completion hall, especially since Covid-19 pandemic crisis.

Lieutenant Colonel Al Mehrizi explained that the service is provided through the inspection lanes in the village of "Tasjeel", where during the past 6 months more than 13,000 vehicles were examined less than five years old, confirming the success of the experiment after measuring the percentage of Customer satisfaction with it, which exceeded 90%, which encourages its generalization to the rest of the lanes in the future.

The Head of the Technical Inspection Department at Sharjah Police indicated that the vehicle owner can complete the renewal procedures after receiving the results of the examination directly through the Ministry of Interior application (MoI).
January 23, 2021 / 1:20 PM

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