This achievement comes after the department underwent an annual audit aimed at ensuring that departments and sections adhere to the approved procedures and processes, in addition to reviewing documentation and its compliance with the requirements of the quality management system according to international standards. According to the assessing body's report, the audit results demonstrated the department's full commitment to the requirements of the management system compliant with the standard, reflecting its dedication to applying the best international quality standards and enhancing its efforts to continuously improve the services it provides to its clients.

Integrated approach to quality management

The department adopts an integrated approach to quality management, based on setting and periodically reviewing objectives, disseminating quality concepts, promoting best administrative and professional practices, and developing services in line with its strategic directions.

Dr Ahmed Ali Al Ali, Deputy Director of Strategic Planning and Performance at SEDD, affirmed that the department continues its efforts to support the growth of the emirate's economy. Through effective planning and the provision of distinguished services relying on qualified human resources and advanced technological systems, and in accordance with the highest quality standards, the department noted that passing the audit was the result of a comprehensive evaluation.

Operating according to the best standards

Al Ali added that the Strategic Planning and Performance Department operates according to the best standards to achieve the department's vision, which focuses on developing services provided to clients and strategic partners, and adopting the latest practices in procedures, quality systems, and institutional excellence, thus contributing to providing an effective work environment that keeps pace with global standards.

Al Ali explained that the department's continued receipt of this international certification reflects its commitment to developing work procedures and enhancing the efficiency of its institutional performance. It also confirms the strength of its administrative structure and its keenness to implement integrated systems and performance indicators that support the achievement of its strategic goals towards a diversified and regulated economy.