SEWA obtains the ISO 20000 for improving IT services

Sharjah 24: As part of its ongoing efforts to enhance service quality and achieve the highest levels of operational efficiency, the Sharjah Electricity, Water and Gas Authority (SEWA) announced that it has obtained the ISO 20000 (ITSM) certification after completing the implementation of the ISO IT Service Management (ITSM) project in accordance with the required standards.

The project aims to improve and develop IT services by applying best practices and complying with international policies, enhancing user experience and raising institutional performance and business continuity.

The project was implemented through joint efforts and integrated cooperation between the Governance, Compliance, and Risk Department of the Internal Audit and Risk Assessment Department and the Information and Communication Technology Department.

Innovation and quality

Majid Issa Hureimel Al Shamsi, Executive Director of Corporate Support at SEWA, emphasised that the project represents a model of integration between the two departments to achieve the Authority's vision and strategy for innovation and quality, and to continue working on implementing further initiatives that support digital transformation and the development of corporate services.

Ensuring compliance with international standards

Eng. Asma Yousef Ahmed, Head of Governance, Compliance, and Risk Assessment at the Internal Audit and Risk Assessment Department, said that the department is proud to complete this project, which enhances corporate governance practices and contributes to ensuring compliance with international standards. This cooperation between the two departments reflects the spirit of teamwork to achieve strategic goals and strengthen corporate standing. She stated that she hopes to achieve more accomplishments in the future.

Advanced and effective technical services

Eng. Fatima Ali Asghar, Acting Director of the Information and Communication Technology Department, explained that the ISO 20000 project represents a pivotal step towards providing more advanced and effective technical services. This project reflects the commitment to implementing international standards and efficiently meeting user needs. She thanked all teams for their dedication and outstanding efforts in achieving this accomplishment.