Sharjah 24: The General Directorate of Police Operations, in collaboration with the Department of Strategy and Performance Development in the Sharjah Police General Headquarters, hosted an innovation lab for proactive policing.
In presence were Lt. Col. Sameh Al Halyan, Deputy Director of Strategy and Performance Development, and Lt. Col. Suleiman Al Naqbi, Head of Strategy and Performance Development Department.
A presentation of three innovative opportunities that used the "customer journey" as a tool for innovation was showcased at the event. Furthermore, the group explored a variety of service development initiatives and their impact on the customer experience.
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