Sharjah launches guides to cut service time by 145 days

June 17, 2025 / 8:53 PM

Sharjah 24: To accelerate government service procedures in the emirate, the Sharjah Government Development Forum launched seven service guides, resulting in a 145-day reduction in customer journey timelines.

Forum held with wide government participation

Hanadi Al Muhairi, Director of the Government Development Department at the General Secretariat of the Sharjah Executive Council, announced the launch of the Government Development Forum, held on Tuesday at the Al Jawaher Reception and Convention Centre. The forum brought together more than 400 government employees under the theme "Together... For Better Government Services." It also marked the foundational phase of the Sharjah Program for Improving Customer Experience and Accelerating Government Service Procedures.

Launch of seven government service guides

In exclusive statements to “Sharjah 24,” Hanadi Al Muhairi confirmed the launch of seven new government service guides aimed at enhancing the customer experience. These guides reflect the achievements of specialised teams who redesigned procedures in participating departments. Improvements included a 145-day reduction in service time, elimination of 135 redundant service touchpoints, and removal of 97 unnecessary government documents.

Leadership commitment to human-centered services

Al Muhairi emphasised that the forum reflects the Sharjah government’s commitment, under the directives of His Highness Sheikh Dr Sultan bin Mohammed Al Qasimi, Supreme Council Member and Ruler of Sharjah, and His Highness Sheikh Sultan bin Mohammed bin Sultan Al Qasimi, Crown Prince of Sharjah and Chairman of the Executive Council. The goal is to establish an integrated, human-centered government service system that prioritizes customer satisfaction by accelerating and simplifying service delivery.

Future phase focused on digital integration

Looking ahead, the Director of the Government Development Department noted that the next phase of the program will include the release of the second edition of the Government Services Guide. It will also focus on boosting interdepartmental connectivity through unified digital platforms to standardize procedures and enhance the digital customer experience.