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Emergency business continuity plan activated
The ICP clarified that its approved emergency business continuity plan was immediately activated when these events unfolded. This ensures operational flexibility and minimises potential disruptions to travel, especially given the airspace closures by some nations. The plan encompassed precise operational and regulatory procedures, executed in collaboration with strategic partners.
Field teams reinforced for 24/7 operational readiness
To maintain peak readiness and immediate responsiveness, the Authority has bolstered airport field teams with qualified personnel and robust operational capabilities, available 24/7.
Support for stranded passengers
Furthermore, the ICP is coordinating with all relevant operational bodies to manage the situations of stranded passengers, ensuring they receive vital support such as temporary accommodation, logistical services, and accurate information.
Streamlined passenger entry and airline coordination
The ICP also stated that a streamlined system for passenger entry into UAE airports has been implemented, aligning with current operational needs. Direct guidance is being provided to passengers by support teams, with immediate coordination with airlines in the UAE for flight rescheduling.
ICP reaffirms commitment to passenger safety and service excellence
The Authority commended passengers for their cooperation and understanding during these exceptional regional circumstances. It reiterated its unwavering commitment to undertaking all necessary measures to guarantee the security and safety of all travelers under any conditions or emergencies. This support is rooted in authentic Emirati values, proactive service standards, and comprehensive crisis and emergency management plans, ultimately ensuring the seamless delivery of services for both arriving and departing passengers according to the highest international standards and practices.