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In line with Quranic teachings
Pilgrims who chose to hasten their departure in accordance with Islamic teachings were following the words of God Almighty: “And remember God during the appointed days. But whoever hastens [to depart] in two days, there is no sin upon him, and whoever delays, there is no sin upon him – for him who fears God. And fear God and know that to Him you will be gathered.”
High readiness at the Grand Mosque
Despite the intense flow of pilgrims, the Grand Mosque operated efficiently due to the high readiness and collaborative efforts of the involved agencies. The operational strategy ensured that pilgrims were able to perform their rites smoothly and without disruption.
Smooth movement and transportation
Authorities utilized all available resources to ensure smooth movement and transportation within the Grand Mosque. Field services played a key role, supported by a large number of electric and hand-operated carts, as well as the installation of smart gates that helped regulate the entry and exit of pilgrims.
Capacity at Safa and Marwa
The capacity for performing Sa'i, the ritual walk between Safa and Marwa, reached approximately 118,000 pilgrims per hour. To further ease the pilgrims’ journey, ablution carts and designated luggage storage areas were provided to support seamless movement and service access.
Comprehensive support services
A wide array of support services was in place within the Grand Mosque’s courtyards, including two hospitals, 99 restrooms, and over 50 field guidance points. These were complemented by mobile foot teams who actively guided and assisted pilgrims during their final rituals.
Royal directives to serve pilgrims
All these efforts were carried out under the directives of the Custodian of the Two Holy Mosques, King Salman bin Abdulaziz Al Saud, and His Royal Highness Crown Prince Mohammed bin Salman. Their aim is to ensure the highest level of service for the Guests of God, allowing them to perform their rituals in a secure, comfortable, and spiritually fulfilling environment.