Huda Al Yasi: SFD launches “Shj3” Virtual Assistant

Sharjah 24: Huda Hassan Al Yasi, Director of the Financial System Department at the Sharjah Finance Department, announced the launch of "Shj3", a new AI-powered virtual assistant developed by Tahseel. This launch marks a significant milestone in the emirate’s ongoing digital transformation efforts aimed at improving public financial services.

A leap forward in AI-driven customer service

According to Al Yasi, the introduction of “Shj3” represents a major advancement in using artificial intelligence to enhance customer service in Sharjah. The virtual assistant is designed to provide 24/7 support, helping users complete government transactions and respond to inquiries efficiently.

Name inspired by Sharjah’s strategic identity

Al Yasi explained to “Sharjah 24” that the name “Shj3” reflects Sharjah’s geographic and demographic significance, underlining the emirate’s leading role within the UAE. The name symbolizes Sharjah’s three major seaports and its strategic contribution to the national economy.

Smart features enhance user experience

She added that the virtual assistant comes equipped with several advanced features, including the ability to recognize local dialects and continuously learn from recurring inquiries. These capabilities are designed to make services more accessible and improve the overall user experience, ensuring smoother and faster responses.