Khaled bin Falah Al Suwaidi, Director of Customer Service at the municipality, said that the proactive plans and quick response of the call centre contributed significantly to controlling rainwater accumulations, as all teams worked on joint coordination according to the sectors that were identified earlier.
Al Suwaidi explained that the call centre works around the clock to achieve maximum response and within record time to deal with reports, especially rainwater accumulations and other weather related issues brought about by weather instability.
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