SIB wins the Dubai Service Excellence Program award

Sharjah 24: Sharjah Islamic Bank (SIB) picked up the award for Best Service Performance Brand in the service sector, at the twenty-eighth session of the Dubai Service Excellence Scheme, an initiative organised by the Dubai Department of Economic Development.

The prestigious award is an additional accolade for the bank, having previously been honoured in the Smart Services Sector category in 2020, and the services sector category in 2019. The awards confirm the bank’s continuous approach in enhancing quality and excellence to achieve further growth and development in banking.

The Dubai Service Excellence Programme award aims to enhance quality and excellence as the catalyst for further growth and development in various business sectors. The scheme honours the extraordinary efforts and commitment to adopting best practices and achieving excellence locally and regionally.

In recent years, the bank has received many prestigious awards in recognition of its innovative solutions and distinguished services. These include awards from The Mohammed Bin Rashid Al Maktoum Business Innovation Award, the award for leading institutions in the field of job localisation in the Gulf Cooperation Council countries. Other recent accolades include the Wells Fargo Operational Excellence Award for 2018-2019, the award for Brokers Excellence Rating - Five Stars and the Best Financial Institution Deal award from Global Capital Magazine.

Reflection of the excellent banking services provided to individuals

Ahmed Saad, DCEO of Sharjah Islamic Bank, said: “We are proud to have won this award, which is a reflection of the excellent banking services we provide to individuals, institutions and companies. We will continuously work to improve and develop services to facilitate customers and further enhance commercial and economic activity. We thank our employees and partners for their efforts towards this worthy achievement.”

Ahmed Saad highlighted the many successes celebrated by the bank during this exceptional year. In a Forbes Magazine list of the '100 most powerful companies in the Middle East for 2021, the bank was listed alongside leading companies from across the region. His Excellency stressed that in the wake of challenges brought about by Coronavirus, the bank continued to perform at its best, providing unparalleled service to customers.

Sharjah Islamic Bank continuously strives to provide all electronic services and facilities, which are designed to meet the requirements of the retail and corporate customers during the current period. The bank seeks to support the nation’s efforts to contain the Coronavirus under the slogan " We Commit Until We Succeed,” and aligns with the UAE’s vision 2021, aimed at achieving a competitive and technology based advanced knowledge economy through innovation, along with the bank’s strategy to keep pace with the latest global digital banking technologies.

The organisation participating in the "Dubai Service Excellence Scheme" is evaluated by the "mystery shopper", who in turn ensures that the organization adheres to the quality standards designed by the Department of Economy and Tourism in Dubai based on international quality standards.