Sharjah 24: Sharjah Islamic Bank (SIB) recently recorded a 55 percent increase among users of Digital channels and smart services, while the number of digital services and banking application users surged by 35 percent compared with the same period last year. The increase in dependency on digital services for cash management, was observed since the outbreak of COVID-19 limited access to businesses.
Walid Alamoudi, head of digital banking at SIB, said: “Technical innovation and adoption of the latest digital solutions have always been our top priority, with the bank making significant investments in modern technologies in recent years. SIB has launched a number of digital products for self-service, which has increased the bank's customer base, especially in recent times.”He added that with the introduction of the digital platforms, SIB has witnessed a significant 100% increase in usage of some of the services including the Tayseer-Salary Advance, for obtaining salary along with an increase in requests for installment deferment. Innovative software and intelligent services Sharjah Islamic Bank is also working to update its ATM machines, offering 70 new services that could reduce customer visits to the branch. All ATM’s come equipped with innovative software and intelligent services. Additionally, the machines will allow for easier deposit and withdrawal of funds, the ability to read NFC and traditional cards and verify Emirates ID reading and biometrics authentication capability.The sophisticated machines will provide customers with access to cash withdrawal, enquires, bill payments, transfers, cheque book and debit card printing. Other features include opening a new account by submitting documents which will be scanned using the EIDA fingerprint integration and video interaction with SIB customer service officers in case of any queries or grievances. These devices are designed in a way to provide the highest degree of privacy for customersFull package of online services Sharjah Islamic Bank offers a full package of online services through the official website www.sib.ae, and through Mobile Banking solution which supports online payment through Samsung Pay or Apple Pay to help clients save time and effort and complete their payment without visiting branches. In addition, the bank offers round the clock phone banking services. Dial 06-5999999 to avail these services.The bank has also undertaken several precautionary measures, including installation of a thermal detection system for employees and customers, along with a self-sterilization device in the main branch of the bank. All measures have been undertaken to align with the directives issued by the National Emergency Crisis and Disaster Management Authority (NCEMA).Sharjah Islamic Bank continuously strives to provide all electronic services and facilities, which are designed to meet the requirements of the retail and corporate customers during the current period. The bank seeks to support the nation’s efforts to contain the Coronavirus under the slogan "Committed to you, homeland” and aligns with the UAE’s vision 2021, aimed at achieving a competitive technology advanced knowledge economy based on innovation, along with the bank’s strategy to keep pace with the latest global digital banking technologies.
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