The event brought together a renowned group of experts and specialists focused on smart mobility and digital transformation.

The course’s objective is to improve institutional knowledge and develop professional skills while staying up-to-date with the latest smart mobility tech. The initiative plays a crucial role in advancing the taxi transport system and enhancing the quality of services offered to customers.

Khalid Al Kindi, the Managing Director of Sharjah Taxi, stressed that embracing digital transformation has become crucial for the transport sector. The industry is undergoing rapid advancements, along with rising customer expectations for smart, safe, and efficient services.

He said:

“Sharjah Taxi has adopted the latest digital technologies that enhance operational efficiency, improve customer experience, and support sustainability. Over the past years, we have achieved several key milestones, most notably the development of smart systems for fleet management and operations, the provision of e-booking services through smart applications, and the activation of real-time vehicle tracking and monitoring systems using smart cameras, thereby enhancing safety and service quality.”

He added:

“We have also leveraged data analytics and artificial intelligence to optimize vehicle distribution, reduce waiting times, and improve operational efficiency, in line with our ongoing commitment to developing transport services according to the best global practices.”

According to Al Kindi, the digital transformation involves investing in human capital through development programs, including engaging in international conferences and exhibitions organized by UITP, aiming to equip teams with the latest digital skills and prepare them to drive the future of smart mobility.

The training program featured various modules designed to increase operational efficiency via digital tools and artificial intelligence. It also focused on improving fleet data management and analytics, implementing predictive maintenance strategies, and examining global best practices for developing smart mobility business models.

The program also focused on improving customer experience and empowering drivers to create smoother mobility services. Additionally, the initiative examined how emerging technologies, such as autonomous vehicles, will influence the future of urban transportation.

This training showcases Sharjah Taxi’s philosophy of improving its mobility ecosystem and ensuring its workforce is well-prepared to adapt to the rapid evolution. By doing so, it aims to enhance service quality and elevate the customer experience, aligning with the highest global standards.