Derived from the vision of His Highness Sheikh Dr. Sultan bin Mohammed Al Qasimi, Supreme Council Member and Ruler of Sharjah, which focuses on human as a central axis in community building, necessitating the provision of the best and fastest services to enhance the quality of life and societal well-being, SEC launched the Sharjah Customer Experience Improvement programme, aiming to elevate the level of government services provided to individuals and businesses.
Governmental service and non-service entities are responsible for implementing the programme, which is based on a vision set by the Sharjah government, focusing on creating a comprehensive customer experience centered on human.
The programme has three main objectives. The first is to provide a seamless and integrated experience for customers by adopting innovative solutions. The second objective is to foster a culture of leadership in government services and invest in capacity development. The third objective is to enhance services through understanding customer insights and analysing data.
Moreover, the council has approved the "Customer Experience Policy," which supports the strategic directions of the Sharjah government in providing a distinguished customer experience and enhancing innovation and continuous improvement in the design and delivery of services.
The policy aims to ensure that government entities commit to achieving a high level of customer satisfaction, as well as ensuring the integration of efforts among various government entities in designing and developing services centered on human.
The Sharjah Customer Experience Improvement programme stands out for its focus on collaborative and integrated efforts among government entities, relying on understanding customer needs in service design, reshaping and developing them through various service delivery channels to provide smooth and highly efficient services without duplication or repetition of efforts while preserving government resources.
The programme also includes a set of initiatives, the most important of which are updating the government services guide, activating the unified platform for managing customer relations, and organising workshops for designing and developing government services.
SEC issued a decision to issue the executive regulations of Law No. (5) of the year 2024 concerning leasing properties in the Emirate of Sharjah. The decision included legal provisions regarding the signing of lease contracts, subleasing regulations, vacating the leased property for demolition or maintenance purposes, depositing the rent substitute at the Rental Disputes Center, rental rates, regulations for terminating the lease relationship and returning the leased property, as well as provisions for final clauses, cancellation, enforcement, and publication.
Additionally, the council approved the modification of the organisational structure of the Sharjah Department of Suburbs Affairs to keep pace with the developments in the department's operations and responsibilities. The council also approved the organisational structure of the Sharjah Civil Defence Authority.
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